ࡱ> yRoot EntryRoot Entry F%Fk@'Data n1Table@ZMacros @"Fk#Fk?> !"#$%&'()*,-./0123456789:;<=vwABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmopqrstux{|}~CompObjjObjectPool#Fk#FkWordDocument+)$MSDigSig(Author)$ 8SummaryInformation( 0/DocumentSummaryInformation8VBA@"Fk#FkPROJECT   !"#$%&(*+-./012356789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ\]^_abcdefghijklmnopqrstuvwxyz{|}~՜.+,D՜.+,T px  /2F Shopping the Competition Title 8@ _PID_HLINKSA`m;msbp://-r:1A50C2BC/Oh+'0/ 4@ \ h t Shopping the Competition0hopMicrosoft Corporationonicr shop_com.dotporMicrosoft Corporationon16rMicrosoft Word 9.0o@G@<~@+e@RAqGL-VT$m :&WordMicrosoft Word   @Times New Roman*wgwM ] - 2  05/13/98   2 w 5 '@"Tahoma \!w*wgw \ - - !6-   2    - - ' - !6-  2  Shopping #2 H the Competition     2 ^ h  - - ' - !l-  - !lI - - !-- !-- !-- !_ -- !_ -- !l-- !l_ -@"Tahoma T!w*wgw T - 2 = t '-2 o By:  2 o y - !1-'- 2 = y '-2 o Date: 2 om a - !1 -'- !4-- !4-- !4-- !`4-- !4-- !c4-- !4^ -- !k6-- !k6^ -- 2  a '-2   Competitor:   2 } o - ! -'- !j-- !j^ -- 2  o '-2 D  Location:   2 DP o - !s-'- !j -- !j ^ - 2 | o '82  Rate 1 (Poor) to 5 (Excellent)       2  a ' 2 | a '2  Rating  2   a ' 2 | a '2  Comments 2  o '- !du-- !du-- !du-- !du^ --2  1. 2  .*82  Appearance and design of store        2  p '- 2 F p '- 2  p ' 2  p '- !-- !-- !-- !^ -2  2. 2  .*42  Employees characteristics:o      2 z m '- 2  m '- 2 x m ' 2 x m '- !q-- !q-- !q-- !q^ -2 ; A. 2 ; .(%2 ;> Telephone manners   2 ;[ e '- 2 v e '- 2  e ' 2  e '- ! -- ! -- ! -- ! ^ -2  B. 2  .(2 > Courtesy  2  o '- 2  o '- 2  o ' 2  o '- !-- !-- !-- !^ -2 k C. 2 k .(2 k>  Helpfulness  2 k e '- 2  e '- 2 @ e ' 2 @ e '- !9-- !9-- !9-- !9^ -2  D. 2  .%2 >  Appearance  2  p '- 2 ? p '- 2  p ' 2  p '- !-- !-- !-- !^ -2  E. 2  .)2 >  Product know  2  ledgec 2 Q e '- 2  e '- 2 q e ' 2 q e '- !j-- !j-- !j-- !j^ -2 4 F. 2 4 .+52 4> Ability to handle complaints      2 4 b '- 2 o b '- 2  b ' 2  b '- !-- !-- !-- !^ -2  G. 2  .&#2 > Ability to cross     2  -b 2  sell 2 O e '- 2  e '- 2  e ' 2  e '- !-- !-- !-- !^ -2 d 3. 2 d .*/2 d Availability of products      2 d< v '- 2  v '- 2 9 v ' 2 9 v '- !2-- !2-- !2-- !2^ -2  4. 2  .*.2  Convenience of location    2 K o '- 2 7  o '- 2  o ' 2  o '- !-- !-- !-- !^ -2  5. 2  .*:2  Added services (delivery, etc.)       2  d '- 2  d '- 2 i  d ' 2 i  d '- !b -- !b -- !b -- !b ^ -2 ,  6. 2 ,  .*"2 ,  Other (specify)(    2 ,  t '- 2 g  t '- 2   t ' 2   t '- ! -- ! -- ! -- ! -- ! -- ! -- !u -- ! -- ! -- !b -- ! ^ -- ! ^ -- ! ^ -- 2  tSystem    -                           0- *H 010 *H 0g +7Y0W03 +70%7)O•0 0 *H bUvzimiLA?00)ъĽ5ǛSV0  *H 010U VeriSign Trust Network10U VeriSign, Inc.1,0*U #VeriSign Time Stamping Service Root1402U +NO LIABILITY ACCEPTED, (c)97 VeriSign, Inc.0 970512070000Z 991231070000Z010U VeriSign Trust Network10U VeriSign, Inc.1,0*U #VeriSign Time Stamping Service Root1402U +NO LIABILITY ACCEPTED, (c)97 VeriSign, Inc.00  *H 0. h|,-.  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