ࡱ> qRoot EntryRoot Entry F{Fk@(Data 1TableryMacros F{FkT{Fkpo  !"#$%&'()+,-./012346789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnstuvwxyz{|}~CompObjjObjectPoolT{FkT{FkWordDocument5)rMSDigSig(Author)$* SummaryInformation( CDocumentSummaryInformation8VBAF{FkT{FkPROJECT   !"#$%&(*+-./012356789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]_`abdefghijklmnopqrstuvwxyz{|}~՜.+,D՜.+,L px  /d Management Audit Title 8@ _PID_HLINKSA`m<msbp://-r:1A50C2BD/Oh+'0C  ,8 T ` l xManagement AuditdanaMicrosoft Corporation9icr mgmt_aud.dotporMicrosoft Corporation911rMicrosoft Word 9.0o@V@|Vd@Jc@̵HGAVT$m   &WordMicrosoft Word   @Times New Roman*wgw> 6 - 2  05/19/98   2 w 5 '@"Tahoma \!w*wgw \ - - !6-   2    - - ' - !6-  #2  Management Audit   2    - - ' - !l-  - !lI - - !-- !-- !-- !_ -- !_ -- !l-- !l_ -@"Tahoma !w*wgw - 2 = t '-2 o By:  2 o y - !1-'- 2 = y '-2 o Date: 2 om a - !1 -'- !4-- !4-- !4-- !`4-- !4-- !c4-- !4^ -- !k6-- !k6^ -- 2  a '/2  Based upon your analysis   |2 K of your business, the operation is being run satisfactorily in the area of                     2 ' a '- !d-- !d^ --)2 9 I. SALES AND MARKETI   2 91 NG 2 9c G 2 K G '2 DK YES 2 D E ' 2  E '2 D NO 2 D  O '- !-- !-- !2-- !4-- !-- !-- !^ -- !h-- !h^ -2 C A. 2 d .*2  Pricing   2  r '-V2 2 Are prices in line with current industry practice?               2  r 'Y2 4 Is your pricing policy based on your cost structure?              2  r '82 B Have you conducted price sensi      "2 B tivity studies?t     2 Bp i '- 2 K i ' 2 K i - !cE-' 2 ;K i - !c.E-- !ckE-' 2  i ' 2  i - !c-' 2 ; i - !c.-- !ck-'- !o-- !o^ -2 C B. 2 d .*"2  Market researcht  2  a '-@2 # Have you identified target markets?          2  a '52  Do you segment your markets?       2  o 'I2 @) Have you identified customer wants/needs?          2 @[ a 'Y2 r4 Do you know how your markets perceive your products?              2 r a 'U2 1 Has your business taken advantage of market potent          2  tial?y  2  i '>2 " Has the competition been analyzed?       2  a '- 2 K a ' 2 K a - !cE-' 2 K a - !cE-' 2 WK a - !cJE-' 2 K a - !cE-' 2 K a - !cE-- !cE-' 2  a ' 2  a - !c-' 2  a - !c-' 2 W a - !cJ-' 2  a - !c-' 2  a - !c-- !c-'- !m-- !m^ -2 3C C. 2 3d .*#2 3 Personal selling   2 3 e '-J2 p* Do you know what your sales practices are?           2 p_ o 'X2 3 Does personal style influence your sales practices?            2  o '- 2 `K o ' 2 K o - !cE-- !cE-' 2 ` o ' 2  o - !c-- !c-'- !-- !^ -2 C D. 2 g .'#2  Customer service   2  u '-:2 = Is customer service a priority?           2 = s ';2 o  Do you solicit customer feedback      2 o ?o 2 o o '2 ] Is there a rational balance between serving your customers needs and good business practice?                       2 E o '- 2 !K o ' 2 ^K o - !cQE-' 2 K o - !cE-- !cE-' 2 ! o ' 2 ^ o - !cQ-' 2  o - !c-- !c-'- !-- !^ -2 C E. 2 b .,;2   Advertising and public relations         2  d '-L2 ;+ Do you select media for measurable results?         2 ;f o ':2 m Is your advertising consistent?b        2 m s 'D2 & Does your advertising budget make sens      m2 .A e in terms of the level of business and its anticipated, planned                  '2  growth?u   2 Y r '- 2 RK r ' 2 K r - !cE-' 2 K r - !cE-- !cE-' 2 R r ' 2  r - !c-' 2  r - !c-- !c-'- !0-- !0^ -2 .C F. 2 .a .-#2 . Sales management   2 . a '-t2 kF Are salespersons and outside agents properly directed in their duties?                   2 k a 'G2 ( Do you establish individual sales goals?       2  o 'D2 & Do you provide adequate sales support?         2 ' o '2   Ar 52   e your salespersons trained?     2    '- 2 FK  ' 2 K  - !cuE-' 2 K  - !cE-' 2 K  - !cE-- !c* E-' 2 F  ' 2   - !cu-' 2   - !c-' 2   - !c-- !c* -'- !0-- !0^ -2 ^ C G. 2 ^ f .("2 ^  Market plannings    2 ^  a '-:2  Do you have a marketing budget?         2  o '22  Do you have a market plan?       2 x o 'b2 : Has your business taken advantage of market opportunities?            2 O o ' 2 1  o '- 2 K o ' 2 K o - !c E-' 2 K o - !c E-- !c( E-'- 2 1 K o '- 2  o ' 2  o - !c -' 2  o - !c -- !c( -'- 2 1  o '- !0, -- !\ -- !\ -- !\ -- !\ 2-- !\ 4-- !\ -- !\ -- !0, ^ -- !\ ^ -- !\ ^ -@Times New Roman*wgwK -System    -                           0 *H  0 10 *H 0g +7Y0W03 +70%7)O•0 0 *H Pҁy9gJn.]Z?00)ъĽ5ǛSV0  *H 010U VeriSign Trust Network10U VeriSign, Inc.1,0*U #VeriSign Time Stamping Service Root1402U +NO LIABILITY ACCEPTED, (c)97 VeriSign, Inc.0 970512070000Z 991231070000Z010U VeriSign Trust Network10U VeriSign, Inc.1,0*U #VeriSign Time Stamping Service Root1402U +NO LIABILITY ACCEPTED, (c)97 VeriSign, Inc.00  *H 0. h|,-.  WSu3* [4 Z%}XsjxqX)X^-bXq"X/6MJ;"V~!lJGj6 -Ӵ90  *H :>{թy=q#+(ߌe,ZbVkbEƢ5"r-| CMlX 5ʉp*}a qfbB="2"d$006C!FXF%`0  *H 010U VeriSign Trust Network10U VeriSign, Inc.1,0*U #VeriSign Time Stamping Service Root1402U +NO LIABILITY ACCEPTED, (c)97 VeriSign, Inc.0 970512070000Z 991231070000Z01'0%U VeriSign Time Stamping Service10U VeriSign Trust Network1402U +NO LIABILITY ACCEPTED, (c)97 VeriSign, Inc.10U VeriSign, Inc.10UInternet00  *H 0aGܴ^i b1FI:?xZcEO n06- o' Q`5OTOз,B Ѝ^㖴"IBlӘV.:X"e匫xGBh[-}0  *H m`_i{p+b#D Q#tI'\q5+ൖ苧KsH ڋ %VNGWF8V!&;-%2Λ@GmGv0;~*1+ݰUApF-,~0 0 yfnжneq0  *H 0a10UInternet10U VeriSign, Inc.1301U *VeriSign Commercial Software Publishers CA0 980416000000Z 990416235959Z0]10UInternet10U VeriSign, Inc.1301U *VeriSign Commercial Software Publishers CA1F0DU =www.verisign.com/repository/CPS Incorp. by Ref.,LIAB.LTD(c)961>0<U 5Digital ID Class 3 - Microsoft Software Validation v21 0 UUS10U Washington10URedmond10UMicrosoft Corporation10U Microsoft Corporation0 0  *H  0&dm{AO o*q.S26h5IؖeS zpm̳*02X|k%gw #1F0B0u0a10UInternet10U VeriSign, Inc.1301U *VeriSign Commercial Software Publishers CAyfnжneq0 *H 0 *H  1  +70 +7 10  +70 *H  1Wjn+!h0t +7 1f0d" Management Audit>N?Y8J6/  bjbj )r"g  ...8V. b.D t/////0k1,1s:t:t:t:t:t:t$Yv yx^t 10011^t2 //st2221F / /gR0! 1s228H L// `E *#.1"L,Lt0tL,y2yL22Microsoft Business PlannerGo to Article :  HYPERLINK "msbp://-r:1A50C2BD/" The Strengths and Weaknesses of Your Business Management Audit Use this worksheet to compile a comprehensive audit of all segments of your business operations. Adjust this form as necessary to meet the needs of your company. Note: When you save this template as a document, note the document's file name and location. To edit the document next time, you must open it using Word. Every time you open this template from Microsoft Business Planner, a new document is created. Dearborn Financial Publishing, Inc. 1998, The Market Planning Guide, 5th Edition, by David H. Bangs, Jr., published by Upstart Publishing Company.  Management Audit By:  Date: Based upon your analysis of your business, the operation is being run satisfactorily in the area ofI. Sales and Marketing YES NOPricing Are prices in line with current industry practice? Is your pricing policy based on your cost structure? Have you conducted price sensitivity studies?  Market research Have you identified target markets? Do you segment your markets? Have you identified customer wants/needs? Do you know how your markets perceive your products? Has your business taken advantage of market potential? Has the competition been analyzed?  Personal selling Do you know what your sales practices are? Does personal style influence your sales practices?  Customer service Is customer service a priority? Do you solicit customer feedback? Is there a rational balance between serving your customers needs and good business practice?  Advertising and public relations Do you select media for measurable results? Is your advertising consistent? Does your advertising budget make sense in terms of the level of business and its anticipated, planned growth?  Sales management Are salespersons and outside agents properly directed in their duties? Do you establish individual sales goals? Do you provide adequate sales support? Are your salespersons trained?  Market planning Do you have a marketing budget? Do you have a market plan? Has your business taken advantage of market opportunities?    II. Business Operations YES NOPurchasing Are reputable, competitive vendors used? Do you have a purchasing program?  Inventory control Do you know your inventory turn? Is slow-moving stock managed? Have you established rational reordering policies?  Scheduling Do goods and materials move through the business without tie-ups and problems? Do you know how long each job should take?  Quality control Are inferior incoming materials returned to vendors? Are reject rates minimized? Do you have a do it right the first time policy?  Business growth Has your business grown at least above the rate of inflation? Have you met your asset growth, sales, and profit goals?  Site location Do you have the right business site?Insurance Do you have an annual insurance review? Are the proper risks to your business (including yourself) covered? Do you put your insurance package out to bid every year?    III. Financial YES NOBookkeeping and accounting Are your books adequate? Are records easy to access? Can you get information when you need it? Do you have monthly P&Ls? Do you have annual financial statements?  Budgeting Do you use a cash flow budget? Do you use deviation analysis monthly? Are capital equipment purchases budgeted?   Cost control Are cost items managed? Are high cost items treated separately? Is the budget used as the primary cost control tool?   Raising money Have you been successful in raising capital when it was needed? Credit and collection Do you use credit to judiciously increase revenues? Do you know your credit and collection costs? Is your current policy successful? Do you review credit and collection policies regularly? Do you have a receivables management policy?   Dealing with banks Is your relationship with your lead banker open and friendly? Do you use more than one bank?   Cost of money Do you compare the cost of money (interest, points) with your profit ratios? Are interest rates and loan conditions appropriate?   Specific tools Do you know and use: 1) Break-even analysis? 2) Cash flow projections and analysis? 3) Monthly P&Ls (income statements)? 4) Balance sheets? 5) Ratio analysis? 6) Industry operating ratios?    IV. PersonnelYESNOHiring Has the right mix of people been hired? Do you hire from a pool of qualified applicants? Do you maintain a file of qualified applicants?  Training Are your employees suitably trained for their jobs? Motivating people Do your employees appear to enjoy what they are doing?Enforcing policies Does there seem to be logic and order to what goes on in the business? Are reviews and evaluations performed on schedule?  Communicating Are people informed and brought in on decisions? Do you create opportunities for employees to set their own goals?  V. Administrative ManagementYESNO Record keeping Are records of past transactions and events easy to find? Are records retained for at least the minimum legal time period? Is access to personnel files limited?   Problem solving Are there few unresolved problems? Decision making Are you decisive? Is there a decision process (chain of command)?   Government regulations Are you aware of local, state, and federal regulations that affect your business?Leadership Do you actually take charge of the business and its employees? Developing subordinates If you were to die or be suddenly disabled, is there a ready successor?Business law Do you have a working knowledge of applicable business law: contracts, agency, Uniform Commercial Code, etc.? Do you know how current contracts and other legal obligations affect your business?   Dealing with professionals Do you have and use an accountant, attorney, business consultant? Do you use outside advisors?     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