ࡱ>  \^  !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~Root Entry:tO`шBB@xCompObjs 112@0BB@0BB 212BBBBSummaryInformation(DocumentSummaryInformation8lProps12CV_iew ;BBBB  "#$+-./0123456789:;<=>?@ABCDEFGHIJKLNOPQRSUVWXYZ[\]^_`adefghijlnopqrstuvwxyz{|}~ @512,0,6423,1000@512,0,6423,1000@:@5Customer feedback monitoring@5@5Q@ R@S@ T@U@V@W@ X@Y@ Z@[@\@@5@5@5@5  @5Wesley_Summers՜.+,D՜.+, X`lx    Mon 1/1/07 Thu 1/25/0719d?312h$0.000%0% StartFinish DurationWorkCost % Complete% Work Complete X#3CS k % CompleteCost DurationFinishStartWork% Work Complete _TemplateID % CompleteCost DurationFinishStartWork% Work CompleteTC100902681033Oh+'0tx , H T `l(Customer Feedback Monitoring Process Customer feedback monitoringWesley_Summers1Microsoft Project@@L.(B@L.(B :tOMicrosoft Project 12.0MSProject.MPP12MSProject.Project.99qHH0@CFilter7BBBBCTable3BBBBCReport /BBBBCUdm  +BBBBCEdl 'BBBBCCommandBar#BBBBCMap BBBBCVba BBBBCGroupingBBBBTBkndTaska@0BB@0BBTBkndRscZ`~BB`~BBTBkndCalSpBBpBBTBkndAssnLpBBpBBTBkndConsF́BB́BBTBkndOutlCode?́BB́BBProps  HProps _FixedMeta$VarMeta0FixedDatay__|@TBkndTask,TBkndRsc,TBkndCal,TBkndAssn,TBkndCons,TBkndOutlCode@@@ @' @@@$@$L@Customer Feedback Monitoring Process @< @Customer feedback monitoring @ @@Standard@@$@@@@@@@@@@@@@@` @  @ !@'$@%@&@'@(@)@KrlWVI N*@+@,@-@.@/@0@1@2@3@4@5@6@7@8@9@:@;@<@=@>@?@A@B@C@D@E@F@G@K@M@N@O@P@Q@ R@S@ T@U@V@W@ X@Y@ Z@[@\@]@^@ @ &@ @ti@@@@@x` ` ` x` ` ` x` ` ` x` ` ` x` ` ` @@@@~ˠ*mC@@@@@@@@@@@@@@@@@@@@@@@@@@@@$@@@@@@@@ @USD@,@,@ @ @ @ @@ F@ Q@ R@ [@ @ , @ @ l @ *@ d@ @@ V]"2BIIf(Left([MSPJ188743694],6)="Invoic" Or Left([MSPJ188743694],6)="invoic","Y","N")Invoice upon completion8 8 8 IIf(InStr([MSPJ188743694],"Invoic") Or InStr([MSPJ188743694],"invoic"),"Y","N").pIIf([MSPJ188744339] And [MSPJ188743712]<100 And ProjDurValue([MSPJ188743715]-Date())<1,1,IIf([MSPJ188744339] And [MSPJ188743712]<100 And ProjDurValue([MSPJ188743715]-Date())<5 And ProjDurValue([MSPJ188743715]-Date())>0,2,3))pG?@@?@@?@@VIIf([MSPJ188743685]=0,0,IIf([MSPJ188743685]<([MSPJ188743686]*1.2),IIf([MSPJ188743685]<([MSPJ188743686]*1.05),0,1),2))}?@?@?@ttttPIIf(IsDate([MSPJ188743724]+0)=0,4,IIf(([MSPJ188743716]-[MSPJ188743724])<10,IIf(([MSPJ188743716]-[MSPJ188743724])<5,IIf(([MSPJ188743716]-[MSPJ188743724])<-5,3,0),1),2))?@@@?@@@?@@@-$0 - Not availalbe for charging1 - Charge Item2 - Charge Only ItemM0$$$$$$$$$$$$$$DDDDDDD[MSPJ37748805]$$$$$$f?@@VIIf([MSPJ188743685]=0,0,IIf([MSPJ188743685]<([MSPJ188743686]*1.2),IIf([MSPJ188743685]<([MSPJ188743686]*1.05),0,1),2))}?@?@?@ttttPIIf(IsDate([MSPJ188743724]+0)=0,4,IIf(([MSPJ188743716]-[MSPJ188743724])<10,IIf(([MSPJ188743716]-[MSPJ188743724])<5,IIf(([MSPJ188743716]-[MSPJ188743724])<-5,3,0),1),2))?@@@?@@@?@@@-$*::::Bruce JohnsonGreg BaileyJim PattersonKarla FergusonKris AtheyLou BacchiPatti JansenRose Blackburn   -$0^^^^Boris BazantBrian KennemerBrian MusgraveBruce JohnsonChad WilsonCristian FilipCrystal TrevinoErin McShaneGenie PeshkovaHerman GainesKarla FergusonKatie StewartKris AtheyLaurie DawkinsLou BacchiPatti JansenRobert BowmanRose BlackburnRuss YoungScott FootlikSteve DrevonTania StanchevaTony Blackburn   -$xCrystal TrevinoGreg BaileyJim Patterson-$h1 - Single CN2 - Multiple CN3 - Company Admin Project4 - Department Admin Project5 - Not open to charging6 - Single with Progress7 - Multi-CN with ProgressSingle Charge NumberMultiple Charge NumbersCompany Admin ProjectDepartment Admin ProjectNot open to chargingSingle CN with ProgressMulti-CN with Progress@@@@@Km]CW7Y@@@@@@1W3@! 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+@ ,@ -@ @  @  @  @   @  @@  @  @  @   @   @   @   @   @@  @  @  @  @  @  @  @ j@ ek@ el@ e@ e@ e@ e@ e@ e@ e@ e@ @ X@ Y@ Z@ [@ \@ i@ j@ k@ l@ m@ @ @ ^@ @ @ @ @ e V@  @ @ d@ (db@ d@ (d@ "d"@ (d@ (d@ "d \@ d@@ d@ (d@ (dG@ (d @ "d @ (d @ (d@ (dR@ (d@ (d @ "d@ dm@ (dx@ "d @ d@@ (d@ d @ (d @ (d @ (d }@ "d@ d@ (d@ (d ~@ "d@@ d@ d@ (dy@ "dz@ "d@ (d@ (d {@ "d@|@ "d @ (d &@ " '@ " d@ * c@ * @ " @ " @ "$ @ ( @ * @ (, @ (. @ 2 @ 6 @ (: @ (< @ (@ @ (B @ (F @ (J @ (N @ (P @ (R @ (V @ (X #@ (\ $@ (` )@ hd *@ hh +@ hl ,@ hp @ (t e@ (x @ (z @ (| !@ (~ @ ( @ ( ]@  @  q@  r@  @ ` %@ " (@ " @ ( @  @ h @ (e @ (e @ (e @ (e @ (e @ (e @ (e @ e @ (e @ e @ e @ (e@ @ @ e@ e@ e@ e@ e@  @  @ J @  p@  @ 3@ 6@ 9@ <@ ?@ B@ C@ D@ E@ F@ 4@ 5@ 7@ 8@ :@ ;@ =@ >@  @@ !A@ "@ #@ $@ %@ &@ '@ ( @ )!@ *"@ +#@ ,s@ -W@ .X@ /Y@ 0Z@ 1[@ 2.@ 3/@ 40@ 51@ 62@ 7g@ 8@ 9h@ :@ ;i@ <@ =@ >Q@ ?@ @R@ A@ BS@ C@ DT@ E@ FU@ G@ HV@ I@ JW@ K|@  L@ LM@ Nv@ O@ P @ Q @ R @ S @ T @ U@ V@ W@ X@ Y@ Z=@ [>@ \?@ ]@@ ^A@ _B@ `C@ aD@ bE@ cF@ dG@ eH@ fI@ gJ@ hK@ iL@ jM@ kN@ lO@ mP@ n3@ o4@ p5@ q6@ r7@ s8@ t9@ u:@ v;@ w<@ xu@ y@ z@ {@ |@ }@ ~@ @ @ @ @ @ @ H@ I@ J@ K@  L@ @M@ N@ O@ P@  Q@  $@  %@  &@  @'@ (@ )@ *@ +@ ,@ -@ @  @  @  @   @  @@  @  @  @   @   @   @   @   @@  @  @  @  @  @  @  @ j@ ek@ el@ e@ e@ e@ e@ e@ e@ e@ e@ @ X@ Y@ Z@ [@ \@ i@ j@ k@ l@ m@ @ @ ^@ @ @ @ @  w@ H y@ ( @ (H( ~@ (, @ (. @ 2 @ "@ @ @ @ e@ e@ @ @ e@ ʀ@ ʀ@ ʀ@ @ @ e@ e@ @ @ e@ ʀ@ ʀ@ ʀ@ @ @ e@ e@ @ @ e@ ʀ@ ʀ@ ʀ@ @ @ e@ e@  @  @ e @ ʀ @ ʀ @ ʀ@ @ @ e@ e@ @ @ e@ ʀ@ ʀ@ ʀ @ !@ "@ e#@ e%@ &@ '@ e(@ ʀ)@ ʀ*@ ʀ+@ ,@ -@ e.@ e0@ 1@ 2@ e3@ ʀ4@ ʀ5@ ʀ6@ 7@ 8@ e9@ e;@ <@ =@ e>@ ʀ?@ ʀ@@ ʀA@ B@ C@ eD@ eF@ G@ H@ eI@ ʀJ@ ʀK@ ʀL@ M@ N@ eO@ eQ@ R@ S@ eT@ ʀU@ ʀV@ ʀW@ e X@ e Y@ e Z@ e [@ e \@ e]@ e^@ e_@ e`@ ea@ b@ c@ d@ e@ f@ g@ h@ i@ j@ k@ l@ m@ n@  o@ !p@ "q@ #r@ $s@ %t@ &u@ 'v@ (w@ )x@ *y@ +z@ ,{@ -|@ .}@ /~@ 0@ 1@ 2@ 3@ 4@ 5@ 6@ 7@ 8@ 9@ :@ ;@ <@ =@ >@ ?@ @@ A@ B@ C@ @ @ @ @  @ @@ @ @ @  @  @  @  @  @@ @ @ @ @ @ @ @  @  @  @   @  @@  @  @  @   @   @   @   @   @@  @  @  @  @  @  @  D@ E@ F@ G@ H@ I@ J@ K@ L@ M@ N@ O@ P@ Q@ R@ S@ T@ U@ V@ W@ X@ Y@ Z@ [@ \@ ]@ ^@ _@ `@ a@ b@ c@ d@ e@ f@ g@ h@ i@ j@ k@ l@ ʠm@ ʠn@ ʠo@ ʠp@ ʠq@ ʠr@ ʠs@ ʠt@ ʠu@ ʠv@ ʠw@ ʠx@ ʠy@ ʠz@ ʠ{@ ʠ|@ ʠ}@ ʠ~@ ʠ @ ʠ @ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʀ @ ʀ!@ ʀ"@ ʀ#@ ʀ$@ ʀ%@ ʀ&@ ʀ'@ ʀ(@ ʀ)@ ʀ*@ ʀ+@ ʀ,@ ʀ-@ ʀ.@ ʀ/@ ʀ0@ ʀ1@ ʀ2@ ʀ3@ ʀ4@ ʀ5@ ʀ6@ ʀ7@ ʀ8@ ʀ9@ ʀ:@ ʀ;@ ʀ<@ ʀ=@ ʀ>@ ʀ?@ ʀ@@ ʀA@ ʀB@ ʀC@ ʀD@ ʀE@ ʀF@ ʀQ@ eR@ eS@ eT@ eU@ eV@ eW@ eX@ eY@ eZ@ e[@ \@ ]@ ^@ _@ `@ a@ b@ c@ d@ e@ f@ g@ h@ i@ j@ k@ l@ m@ n@ o@ p@ q@ r@ s@ t@ u@ v@ w@ x@ y@ z@ {@ |@ }@ ~@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ @ ʠ @ ʠ @ ʠ@ @ @ @  @ @@ @ @ @  @  @  @  @  @@ @ @ @ @ @ @ @  @  @  @   @  @@  @  @  @   @   @   @   @   @@  @  @  @  @  @  @   @  @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @  @ !@ "@ #@ $ @ % @ & @ ' @ ( @ )@ *@ +@ ,@ -@ .@ /@ 0@ 1@ 2@ 3@ 4@ ʀ5@ ʀ6@ ʀ7@ ʀ8@ ʀ9@ ʀ:@ ʀ; @ ʀ<!@ ʀ="@ ʀ>#@ ʀ?$@ ʀ@%@ ʀA&@ ʀB'@ ʀC(@ ʀD)@ ʀE*@ ʀF+@ ʀG,@ ʀH-@ ʀI.@ ʀJ/@ ʀK0@ ʀL1@ 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@ >@  ?@  @@  A@   B@  @C@  D@  E@  F@   =@   G@   H@   I@   @J@  K@  L@  M@  N@  O@  P@  {@ |@ }{@ e~|@ e}@ e@ e@ e@ e@ e@ e@ e@ e=@ >@ ?@ @@ A@ D@ E@ @ D< @  @ Q@ d@ (d"@ d@ dR@ (d]@ (d ;@ (d*@ (dT@ d@ d@ (d<@ (d Q@ (d@S@ (d F@ ( G@ 8 @ ( @ ( 8@  9@ h :@ h @ 8$ @ 8, @ (f4 @ e< @ eD @ (eL @ eT @ 8e\ @ ed &@ el '@ et (@ e| @ f @ 0e @ 0e @ 8e @ 0e /@ 0e 0@ 0e 1@ 0e@ U@ @ @  @ #@ @ +@  7@  @   @  @  @  @ a@ b@ c@ d@ e@ @ @ @ @ @ @ @ @ @ @ @ @  @ !@ "@ #@ $@ %@ &@ '@ (f@ )g@ *h@ +i@ ,j@ -@ .@ /@ 0@ 1@ 2k@ 3l@ 4m@ 5n@ 6o@ 7@ 8@ 9@ :@ ;@ <p@ =q@ >r@ ?s@ @t@ A@ B@ C@ D@ E@ F@ G@ H@ I@ J@ K@ L@ M@ N@ O@ Pu@ Qv@ Rw@ S@ T@ U@ V@ W@ X@ Y@ Zx@ [y@ \z@ ]@ ^@ _@ `@ a@ b@ c@ d@ heW@ f@ g@ h@ i@ j@ k@ l@ m@ n@ o@ p@ q@ r@ s@ t@ u@ v!@ w#@ x%@ y'@ z)@ ~@ @ @ @  @ @@ @ @ @  @  @  @  @  @@ @ @ @ @ @ @ >@  ?@  @@  A@   B@  @C@  D@  E@  F@   =@   G@   H@   I@   @J@  K@  L@  M@  N@  O@  P@  {@ |@ }{@ e~|@ e}@ e@ e@ e@ e@ e@ e@ e@ e=@ >@ ?@ @@ A@ D@ E@ @  @ H @ (@ (d@@ "d@ (d@ (d @ HU@ @ e@ e@ e@ e@ e@ e@ e@ e@ e@ e@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @  @ @@ @ @ @  @  @  @  @  @@ @  @  @  @  @  @ @  @  @  @   @  @@  @  @  @   @   @   @   @   @@  @  @  @  @   @  !@  "@ #@ $@ %@ &@ '@ (@ )@ *@ +@ ,@ -@ .@ /@ 0@ 1@ 2@ 3@ 4@ 5@ 6@ 7@ 8@ 9@ :@ ;@ <@ =@ >@ ?@ @@ A@ B@ C@ D@ E@ F@ G@ H@ I@ K@ ʠM@ ʠO@ ʠQ@ ʠS@ ʠU@ ʠW@ ʠY@ ʠ[@ ʠ]@ ʠ_@ ʠa@ ʠc@ ʠe@ ʠg@ ʠi@ ʠk@ ʠm@ ʠo@ ʠq@ ʠs@ ʠ u@ ʠ w@ ʠ y@ ʠ {@ ʠ }@ ʠ@ ʠ@ ʠ@ ʠ@ ʠ@ ʀ@ ʀ@ ʀ@ ʀ@ ʀ@ ʀ@ ʀ@ ʀ@ ʀ@ ʀ@ ʀ@ ʀ@ ʀ@ ʀ @ ʀ!@ ʀ"@ ʀ#@ ʀ$@ ʀ%@ ʀ&@ ʀ'@ ʀ(@ ʀ)@ ʀ*@ ʀ+@ ʀ,@ ʀ-@ ʀ.@ ʀ/@ ʀ0@ ʀ1@ ʀ2@ ʀ3@ ʀ4@ ʀ5@ ʀ6@ ʀ7@ ʀ8@ ʀ9@ ʀ@ :@ ;@ <@ =@ >@ ?@ @@ A@ B@ C@ D@ E@ eF@ eG@ HH@ HI@ eJ@ eK@ eL@ eM@ ʐN@ ʐO@ eP@ eQ@ ʐR@ ʐS@ eT@ eU@ ʐV@ ʐW@ eX@ eY@ ʐZ@ ʐ[@ e\@ e]@ ʐ^@ ʐ_@ e` @ ea @ ʐb @ ʐc @ ed @ ee@ ʐf@ ʐg@ eh@ ei@ ʐj@ ʐk@ el@ em@ ʐn@ ʐo@ ep@ eq@ ʐr@ ʐs@ et@ eu@ ʐv@ ʐ @ w!@ xV@ eyW@ ez^@ {_@ |`@ e}a@ e~h@ i@ j@ ek@ er@ s@ t@ eu@ e|@ }@ ~@ e@ e@ @ @ e@ e@ @ @ e@ e@ @ @ e@ e@ @ @ e@ e@ @ @ e@ e@ @ @ @ @  @ 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@!@"@#@$@%@&@'@(@)@*@+@,@-b@.c@/d@0e@1f@2@3@4@5@6@7g@8h@9i@:j@;k@<@=@>@?@@@Al@Bm@Cn@Do@Ep@F@G@H@I@J@K@L@M@N@O@P@Q@R@S@T@Uq@Vr@Ws@X@Y@Z@[@\@]@^@_t@`u@av@b@c@d@e@f@g@h@i@\j@k@l@m@n@o@p@q@r@s@t@u@v@w @z@  {@ |@ }@ ~@  @ @@ @ @ @  @  @  @  @@ @ @ @ @ @ @ x@@yA@zC@{@|@}@@ ~@@w@ex@ey@e@e@e@e@e@e@e@e |@ H@(d@(d@(d@ d }@(H ~@(H @}@e~@e@e@e@e@e@e@e@e@e@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ @ @ @  @ @@ @ @ @  @  @  @  @  @@ @ @ @ @ @ @ @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ʀ@ʀ@ʀ@ʀ@ʀ@ʀ@ʀ@ʀ@ʀ@ʀ@ʀ@ʀ@ʀ@ʀ@ʀ@ʀ@ʀ@ʀ@ʀ@ʀ @ʀ @ʀ @ʀ @ʀ @ʀ@ʀ @ʀ @ʀ @ʀ @ʀ @ʀ@ʀ@ʀ@ʀ@ʀ@ʀ@ʀ@ʀ@ʀ@ʀ @H?@ʠ@@ʠA@ʠB@ʠC@ʠD@ʠE@ʠF@ʠ G@ʠ!H@ʠ"I@ʠ#J@ʠ$K@ʠ%L@ʠ&M@ʠ'N@ʠ(O@ʠ)P@ʠ*Q@ʠ+R@ʠ,S@ʠ-T@ʠ.U@ʠ/V@ʠ0W@ʠ1X@ʠ2Y@ʠ3Z@ʠ4[@ʠ5\@ʠ6]@7a@8c@9e@:g@;i@<k@=m@>o@?q@@s@Au@Bv@eCw@eDx@Ey@Fz@G@eH@eI@ʀJ@ʀK@eL@eM@ʐN@ʐO@eP@eQ@ʐR@ʐS@eT@eU@ʐV@ʐW@eX@eY@ʐZ@ʐ[@e\@e]@ʐ^@ʐ_@e`@ea@ʐb@ʐc@ed@ee@ʐf@ʐg@eh@ei@ʐj@ʐk@el@em@ʐn@ʐo@ep@eq@ʐr@ʐs@et@eu@ʐv@ʐw@x@y'@z(@{!@e|"@e})@e~#@$@%@0@1@*@e+@e2@e,@-@.@9@:@3@e4@e;@e5@6@7@B@C@<@e=@eD@e>@?@@@K@L@E@eF@eM@eG@H@I@T@U@N@eO@eV@eP@Q@R@]@^@W@eX@e_@eY@Z@[@f@g@`@ea@eh@eb@c@d@o@p@i@ej@eq@ek@l@m@x@y@r@es@ez@et@u@v@|@{@@@@H@@H@/0,@ @ @ d@ d @( @( @( @( @(4 @ @ d@ d @( @( @( @( @( @ H @(H @(H 0  @ @  @ @ d@ d@ d@(d@(d @  @(@ @  @ @ d@ d@ d@(d@(d @  @(@ @ H @ H @(H0 @(@@@@@2HHu@CV_iew,CFilter,CTable,CReport,CUdm,CEdl,CCommandBar,CMap,CVba,CGrouping"@@Arial Arialace(pscript().old_GBUI_location); // Restore open/closedness of PG if (!webPaneFoundOpen) { closePane(); } } } catch(exp) {} } // ------------------------------------------------------ // writes the web pane header (back and forward arrows, title and close button) // identical to the GBUI web pane header except for the close button action // ------------------------------------------------------ function writeWebPaneHeader(titleName, noNav) { if (null == noNav) noNav = false; var localeID = null; try { var application = window.external.Application; localeID = application.LocaleID(); } catch(exp) { } var titleStr = "
"; // main side pane table titleStr += " "; titleStr += " "; var backArrowStr = ""; var forwardArrowStr = ""; if (noNav == false) { backArrowStr += "
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?ti@@~@ @ @ @ &@ >@ Z@ ~F@ Q@ [@ @ @ .@ H@ f@ x@ @ @ @ @ @ @ 2@ R@ r@ @@ Expected FinishInvoiceInvoice StatusTask BudgetTask ScheduleTask Billing TypeTask Charge NumbersTask Charge StatusContract TotalProject Status DateProject ModelBilling TypeContract TermsLocationStageIndustry VerticalProject PriorityProject Charge NumbersBudgetScheduleProject DescAccount ManagerProject ManagerCustomerSales ExecProject Charge Status q׉:Nv@+?@uk%:FGY1@- I\FA'.67ny(' u4R7H;0@- I\FA'.67ny(' ؼ=DR0/#.@- I\FA'.67ny(' - I\FA'.67ny,@ mG'9E>'\@ mG'9E>'\@ q׉:Nv@+@}ø~K%d"@ mG'9E>'\@j~J=8@9RDxNC7;(' 6ZFLFR3@- I\FA'.67ny(' 05DUuKQ2@- I\FA'.67ny(' Z@D \!5@ q׉:Nv@+@Ӳq MBw=@Z@D \!(' à3_NB& @@ q׉:Nv@+@-1KJ8.k<@Z@D \!(' NWBy/߂YB@ q׉:Nv@+@A@OQyD@NWBy/߂Y(' pB|t@DND@NWBy/߂Y(' `t !L$U8$E@NWBy/߂Y(' mjKEx\ӽ E@NWBy/߂Y(' #P2O D?`*@ mG'9E>'\'  bFZ&΅m4@- I\FA'.67ny' ð]N飝?@Z@D \!'  jEa!G@ q׉:Nv@+' z+tC8 @ q׉:Nv@+ EawGI8@Z@D \!(' .w.GTC@NWBy/߂Y(' Qj%EʠD+B@à3_NB& ' |_LN]A@à3_NB& (' V1 C bK@@à3_NB& (' Z%)g@\>Ҹ$@9RDxNC7;(' M?))E7dVo@9RDxNC7;(' 9RDxNC7;@ mG'9E>'\@=Qy(pE^ID5 @ mG'9E>'\(' _@IP7Z;@Z@D \!(' MOt9@Z@D \!(' "uBWzF@NWBy/߂Y(' }=\,Coa6@Z@D \!(' 8]?M$7@Z@D \!(' 7JsBQlA@à3_NB& (' @.JBB GhC@NWBy/߂Y(' ?B"F#G^nF@NWBy/߂Y(' #$AZ$J˯ aut:@Z@D \!(' B*ah@O>@Z@D \!(' )@(FED*JK$@}ø~K%d(' (ej)K`zx&@}ø~K%d(' GO(F(@}ø~K%d(' 1/ 0C8@HP1V 6l@|>χ|>χ/|>χ/D|>χ/z@|>χ@|>χ@|>χ|>χ/R|>χ/|>χ/@|>χ|>χ/*@|>χ`|>χ/@|>χ|>χ/|>χ/8|>χ/n|>χ/|>χ|>χ|>χF|>χ||>χ|>χ/|>χ/|>χT|>χ/|>χ/|>χ/|>χ/,@|>χb|>χ/|>χ/|>χ/|>χ/:|>χ/p|>χ/|>χ/|>χ/ |>χ/H |>χ/~ |>χ/ |>χ/ |>χ/ |>χ/      !"#$%&'()*+,-./0123456789:;<=>?@ABCDEGHIJKLMNOPQRSTUVWXYZ[\]`abcdefghijklmnopqrstuvwxyz{|}~@@@JCustomer Feedback Monitoring Process"@@@o@Define issue resolution process@@@oIdentify resources responsible for working with unsatisfied customers@@@ohDesign method for following up with customer issues"@@@oNDesign Customer Issue Response Process '@@@o^Develop Customer Feedback Collection Processes ' +#{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fswiss\fprq2\fcharset0 Arial;}} {\*\generator Riched20 5.50.99.2009;}\viewkind4\uc1\pard\f0\fs16 This section contains only limited guidelines on data collection methods. There are complete methodologies related to the topic.\par } @@@o@Determine Data Analysis Methods:{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fswiss\fprq2\fcharset0 Arial;}} {\*\generator Riched20 12.0.3417.1003;}\viewkind4\uc1\pard\f0\fs16 This template is targeted at collecting feedback for internal corporate use.\par If you are collecting feedback for direct use in marketing campaigns, etc., then it is possible that there are regulatory requirements concerning the gathering and analysis methods used. These requirements would be considered and incorporated into the plan in this section.\par } @@@obIdentify sources for solicited customer feedback" q{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fswiss\fprq2\fcharset0 Arial;}} {\*\generator Riched20 12.0.4407.1001;}\viewkind4\uc1\pard\f0\fs16 Consider traditional surveys, comment cards, and focus groups.\par } are many methods to obtain information on what your customers want. Consider the following as well: Ask emplyoees (they talk with your customers and know what they ask for); Competition (figure out what they are selling and what people like about their products); Documentation (analyze your internal data to see what is selling, what is not, and what complaints or request you receive).\par } @@@oDDefine customer follow-up process@@@oDesignate resource as being accountable for resolving customer issues@@@oXDesign Customer Feedback Monitoring Process ' 12@@@ovCreate internal communication plan(s) for feedback results@@@o2Deploy Feedback Program '@@@ofDevelop feedback collection programs and vehicles -@@@o4Monitor Customer Feedback ' 4$@@@o~Analyze customer feedback: Look for patterns and problem areas$ @@@oMeasure customer satisfaction levels over the course of the program  @@@oReview customer follow-ups: Measure success and customer response @@@oLReview resolutions of customer issues @@@oxDesign of Feedback Collection and Analysis Process COMPLETE<@@@ofDesign of Customer Issue Response Process COMPLETE@@@o\Design of Customer Feedback Program COMPLETE 9@@@o\Customer Feedback Monitoring Program COMPLETE6@@@oRead the note for an explanation of the purpose of this template{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fswiss\fprq2\fcharset0 Arial;}} {\*\generator Riched20 12.0.3417.1003;}\viewkind4\uc1\pard\f0\fs16 The purpose of this template is to guide the reader in the development of processes to monitor customer feedback in the spirit of continuous improvement. This template is focused on processes to monitor feedback after it has been collected. It has a limited amount of direction on data collection.\par \par Customer feedback collection methods vary with the type of product or service and the method of sale. In addition to traditional surveys, comment cards, and focus groups, there are many methods to obtain information about what your customers want. You should also consider the following: Ask employees (they talk with your customers and know what they ask for); competition (figure out what they are selling and what people like about their products); documentation (analyze your internal data to see what is selling, what is not, and what complaints or requests you receive).\par } @@@oResearch alternatives to measure customer satisfaction and sales goals 12 @@@o2Monitor support capacity%@@@o(Deployment COMPLETE3@@@oHImplement customer response process'@@@o|Implement data collection methods for all sources of feedback @@@o`Identify sources of voluntary customer feedback" N{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fswiss\fprq2\fcharset0 Arial;}} {\*\generator Riched20 12.0.3417.1003;}\viewkind4\uc1\pard\f0\fs16 Talk to employees to hear what customers are saying, establish processes to collect letters, document e-mail or phone conversations that are initiated by your customers.\par } @@@oDetermine internal and competitive sources of customer feedback" L{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fswiss\fprq2\fcharset0 Arial;}} {\*\generator Riched20 12.0.3417.1003;}\viewkind4\uc1\pard\f0\fs16 There are many methods to obtain information on what your customers want. You should also consider the following: Ask employees (they talk with your customers and know what they ask for); look at the competition (figure out what they are selling and what people like about their products); review internal metrics (analyze your internal data to see what is selling, what is not, and what complaints or request you receive).\par } @@@oHDefine sources of customer feedback '*(@@@oDDetermine Data Collection Methods '*(@@@oJPresent recommendation to executives7@@@o`Perform financial analysis for each alternative#@@@oBDeliver feedback to product team@@@oXObtain objectives for customer satisfaction"+{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fswiss\fprq2\fcharset0 Arial;}} {\*\generator Riched20 5.50.99.2009;}\viewkind4\uc1\pard\f0\fs16 It is important to recognize that both customer satisfaction with the product and meeting sales goals are measures of customer feedback.\par } @@@oRObtain sales objectives for the product "+{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fswiss\fprq2\fcharset0 Arial;}} {\*\generator Riched20 5.50.99.2009;}\viewkind4\uc1\pard\f0\fs16 It is important to recognize that both customer satisfaction with the product and meeting sales goals are measures of customer feedback.\par } @@@o>Implement monitoring processes&@@@o<Collect data from all sources% @@@ofEstablish continuous improvement cycle for program/ @@@o*Draft overall budget.@@@o\Acquire executive sign-off on plan and budget @@@oVDetermine appropriate data analysis method,b{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fswiss\fprq2\fcharset0 Arial;}} {\*\generator Riched20 12.0.3417.1003;}\viewkind4\uc1\pard\f0\fs16 Data analysis methods vary, depending on the type of data and methods of collection. 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